The default schedule
| When | What it does |
|---|---|
| After 10 minutes | A short nudge that adds something new. |
| After 1 hour | A second, lighter touch. |
| The next day | A final message that leaves the door open. |
What cancels them
The customer replying, on any channel. You replying yourself. Turning auto-reply off for that lead. Rejecting a draft.
Cancellation is immediate and applies to the whole remaining chain — a follow-up arriving after a customer answered is the clearest possible signal that nobody is reading.
Seeing what is coming
The lead page shows every scheduled follow-up with its exact time under "What happens next". Nothing is hidden until it fires.